STEPS TO RESOLVE A CONFLICT

1. Control emotions – Use relaxation techniques. Take yourself out of the situation. Express your feelings assertively.
   
   

2. Identify the reason for the conflict – Who is responsible? If it is needed, take time away from the person to think about the conflict and plan a strategy to resolve.
   
   

3. Ask the person if he/she has time to talk.
   
   

4. Tell the person how you are feeling (i.e., I am feeling upset right now).
   
   

5. Tell the person why you are feeling like you are (i.e., you have not paid your share of the rent for the last two months).
   
   

6. Listen. Listen. Listen. Allow the person to respond.
   
   

7. Discuss with the person different alternatives for resolving the conflict.
   
   

8. Continue to discuss calmly.
   
   

9. If the conflict cannot be resolved and/or you are getting angry, inform the person that you need to leave and you would like to talk about it later.
   

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